GENERAL TERMS AND CONDITIONS OF PURCHASE

Last updated: April 9, 2024

Welcome Customers to the e-commerce website http://apeinstyle.vn/ provided by C98 Company Limited.

When ordering any Goods on the Website, Customers must ensure that you have carefully read and clearly understood these General Terms and Conditions of Purchase with the following contents. The contents of these General Terms and Conditions of Purchase constitute a legally binding contract for the sale of goods between the Customer and the Company. Customers agree to be bound by these General Terms and Conditions of Purchase when Purchase Ordering Goods on the Website.

ARTICLE 1. DEFINITIONS

1.1. “Company” is C98 Company Limited, tax code 0317526384, head office address: No. 2 Truong Quoc Dung, Ward 08, Phu Nhuan District, Ho Chi Minh City, Vietnam.

1.2. “Website” is the e-commerce website http://apeinstyle.vn/ owned and legally operated by the Company in accordance with Vietnamese legal regulations.

1.3. “Goods” are the Goods and products that the Company provides to Customers on the Website from time to time.

1.4. “Terms and Conditions” means these General Terms and Conditions and updated, supplemented, and changed versions of the General Terms and Conditions updated on the Website from time to time.

1.5. “Customers” are organizations and individuals who access, learn about, register, use, and make purchases of Goods on the Website or are involved in the operational process and provision of products and services of the Company, or access the Company's electronic news pages.

1.6. “Purchase Order” is an electronic document confirming that the Customer has made a purchase transaction of Goods on the Website, specifically stating the type and quantity of Goods that the Customer requests to buy and the Company agrees to sell to the Customer.

1.7. “Consignee” is the Consignee specified by the Customer in the Purchase Order.

1.8. “Customer Support Team” means the channel that supports, guides, and answers Customers' questions related to activities on the Website.

ARTICLE 2. SCOPE OF APPLICATION

2.1. These Terms and Conditions shall apply to any and all purchases and sales of Goods between the Customer and the Company on the Website.

2.2. Customers register a purchase account according to provisions and instructions on the Website from time to time to perform transactions.

ARTICLE 3. SELLING PRICE OF GOODS, INVOICES, DOCUMENTS OF GOODS AND PAYMENT

3.1. Selling Price of Goods

The price of the Goods is as quoted on the Website at the time the Purchase Order is placed.

To avoid confusion, the selling price of the Goods includes value added tax applicable in accordance with current legal regulations and does not include any discounts, rebates, shipping fees, packaging costs and other expenses. Other fees arise at the request of the Customer.

The costs incurred at the request of the Customer and provided at the discretion of the Company will be displayed before the Customer pays for the Purchase Order and confirmed by the Customer in accordance with the provisions of the Website, these cost will be added to the Purchase Order value for the Customer to pay on the Website.

3.2. Invoices and documents of Goods

3.2.1. The Company is responsible for providing valid financial invoices and other documents of Goods to the Customer upon receiving the Customer's request to issue an invoice or provide these documents at the payment step. The Customer agrees that invoices and documents of Goods may be provided electronically via the email address provided by the Customer.

3.2.2. Customers are obliged to fill in complete, accurate and valid information to receive a financial invoice on the Website at the time of Purchase Order confirmation. The Company will not receive and process requests to modify billing information provided by the Customer.

3.2.3. In case the Customer does not choose to request to receive a financial invoice at the payment step, the Company will have no obligation to provide a financial invoice and has no obligation to resolve requests to provide financial invoices. without following the regulations and procedures in this Article.

3.2.4. The Company does not support splitting multiple invoices for a single Purchase Order or combining multiple Purchase Orders into a single invoice. The Company reserves the right to make the final decision to issue financial invoices in cases of failure to comply with the regulations and procedures in this Article.

3.3. Pay

Customers pay in Vietnamese Dong.

Customers pay the Company using the payment tools/methods provided on the Website, according to the payment policy posted on the Website from time to time. Please refer to Payment and Refund Policy .

ARTICLE 4. ESTABLISHMENT OF PURCHASE ORDERS

4.1. Any information about the Goods given on the Website should not be construed as an offer to enter into a contract from the Company to the Customer.

4.2. Steps to form a contract

Step 1: Customers find information about and select Goods for sale on the Website.

To clarify, the list of supplied Goods depends on the Company's policy from time to time, the Company has the right to add/change/reduce Goods from time to time.

Step 2 : Customer confirms Purchase Order on Website. Please be noted that when the Customer confirms to place a Purchase Order for an Purchase Order, it means that (i) the Customer confirms that it has reviewed the Purchase Order information; and (ii) Customer agrees that the Terms and Conditions will apply to the purchase of Goods in that Purchase Order.

The ordering process on the Website allows Customers to check the Goods placed according to Purchase Orders and allows Customers to review, edit and supplement Purchase Orders before using the online ordering function.

Step 3 : Customers choose the payment method and proceed with payment according to the payment methods in accordance with the payment regulations in Payment and Refund Policy.

Please note that with online payment methods, Customer needs to pay before the Company confirms the Purchase Order to form a contract between the Company and the Customer. Notwithstanding this, the Company reserves the right not to confirm the Customer's Purchase Order in accordance with the Company's policies from time to time.

Step 4: Confirm Purchase Order

When the Customer submits a Purchase Order on the Website to the Company, the Purchase Order is considered an offer to enter into a contract to purchase Goods from the Customer in accordance with these Terms and Conditions.

The Purchase Order takes effect from the moment the Customer receives Purchase Order confirmation from the Company.

(*) Note: During the processing of the Customer's Purchase Order, the Company has the right not to confirm part or all of the Purchase Order in some cases including but not limited to:

1. The Company cannot meet part or all of the purchase conditions in the Customer's Purchase Order due to objective reasons, technical errors in the system or according to the policies of each type of Goods;
2. The Company cannot find a shipping courier to deliver the Goods to the Customer;

A Purchase Order may be delivered in multiple installments.

Purchase Orders are made electronically and stored on the Company's system and or the information system of a thirdparty providing services to the Company will update Purchase Order status information via email address that the Company provides to the Customer to track.

4.3. Cancel Purchase Order

4.3.1. Customer cancels Purchase Order

The Customer has the right to cancel part or all of the Purchase Order before the Company confirms the Purchase Order (except in cases where the Goods are subject to some other special conditions clearly stated in the content of the Goods on the Website) by contacting Customer Support Team through the following channels:

• Email: gm@apeinstyle.com; or
• Hotline: (028) 9999 9898 (press 9)

Purchase Orders shall be cancelable by the Customer from the moment the Company confirms the Purchase Order, except in other specific cases at the Company's discretion.

The Purchase Order is successfully canceled when the Customer receives an email from the Company confirming the Purchase Order cancelation.

4.3.2. The Company cancels the Purchase Order

The Company has the right to cancel Purchase Orders in the following cases:

1. The Customer violates the provisions of the Terms and Conditions and/or other Policies posted on the Website from time to time.
2. The Company, Company’s employees (including but not limited to third parties authorized by the Company to perform any part of the transaction process with the Customer) cannot contact the Customer (according to regulations in policies related to delivery/receipt of Goods); or the parties cannot agree on other issues arising related to the Goods and/or related to this transaction,...
3. The Website system has system errors, mistakes, etc., leading to incorrect information about the Goods (including but not limited to prices, delivery conditions, availability of Goods, characteristics, types, etc.). type of Goods, conditions and incentives attached to the Goods) causing the Customer to suffer losses or receive unusually high benefits.
4. When a force majeure event occurs (which is an event beyond the Company's control and after making every effort, the Company still cannot overcome it) lasting more than twenty-four (24) hours from the start of the force majeure event. The Company will notify the Customer of the force majeure event and provide a solution for the Purchase Order. In case the Customer does not agree with the Company's solution, the Purchase Order will be canceled according to this Article.
5. The Company has grounds to determine that the Purchase Order is invalid according to the provisions of law.
6. Customers violate the regulations of the Promotional Programs of the Website to restrict one or a group of organizations/individuals from contacting each other and using one or more accounts on the Website to purchase applicable goods. The Website will use its tools to verify and has sole discretion to decide whether the Purchase Order violates the Promotion Policy or not except in the case of group purchases created by the Website.

In case the Purchase Order is partially or completely canceled, the amount the Customer has paid (if any) corresponding to the value of the canceled Purchase Order will be refunded to the Customer in accordance with the provisions of Payment and Refund Policy and other related policies are posted on the Website from time to time.

ARTICLE 5. PROMOTION PROGRAM

5.1. To ensure fairness and benefits for Customers, the Company, at its discretion, has the right to apply restrictive conditions in the implementation of promotional programs ("Promotion Program"), including but not limited to the following conditions:

. Limits on the quantity of Goods per Promotion Program, which may be per Purchase Order; limits per Customer and/or account (if applicable); limit the purpose of purchasing the Goods (not allowed to trade, resell, transfer, transfer in any form, etc.);

. Other limited conditions are set by the Company and/or third party coordinating to implement the Promotion Program and are specifically stated in the content of the Goods and/or detailed regulations in each Promotion Program;

. Other regulations are stated in the relevant Policies (if any) posted on the Website from time to time.

5.2. According to the provisions of this Article, the Company has the right not to confirm, refuse, cancel, or revoke delivered Goods and/or Promotion Programs applied to Purchase Orders when it notices signs of violate any regulations of the Promotion Program and/or the provisions of this Article and/or other relevant Policies posted on the Website from time to time.

ARTICLE 6. DELIVERY OF GOODS

Goods will be delivered to Customers in accordance with the provisions of the Company's delivery and transportation policies and/or other relevant policies posted on the Website. Please refer to Delivery Policy.

ARTICLE 7. INSPECTION OF GOODS AND RETURN OF GOODS

Customers will inspect the Goods after completing delivery procedures with the Company's shipping courier’s staff. If the Customer finds that the Goods do not match the description in the Purchase Order or are damaged, the Customer has the right to exchange or return the Goods according to the provisions of the Company's Return Policy and/or other relevant policies (if any) are posted on the Website from time to time. Please refer to Return Policy.

ARTICLE 8. CUSTOMER SUPPORT AND COMPLAINT RESOLUTION

8.1. Customer support

For any questions, complaints and need of support, Customers can contact the Company's Customer Support Team with the following information:

. Email: gm@apeinstyle.com; or

. Hotline: (028) 9999 9898 (press 9)

Customer complaint resolution will be carried out in accordance with regulations on complaint resolution in Article 8.2.

8.2. Resolve complaints

The Company is responsible for receiving and handling Customer complaints related to transactions at the Company. When complaints or disputes arise, the Company promotes negotiation and conciliation solutions between the parties to maintain relationships and trust with Customers.

The complaint resolution process is carried out through the following steps:

Step 1: Customers complain about goods and services purchased on the Company through:

. Email: gm@apeinstyle.com; or

. Hotline: (028) 9999 9898 (press 9)

Step 2: The Customer Support Team will receive complaints and contact to clarify the Customer's requests as soon as possible and no more than 5 working days from the date of receipt of the request. Depending on the nature and extent of the incident, the Company will have specific solutions to support Customers in resolving complaints and disputes.

Step 3: The Company may request the Customer to provide information and evidence related to the transaction and Goods to verify and clarify the case and have appropriate handling.

During the process of processing Purchase Orders/complaints, if the Company detects and evaluates that the Customer has abused promotional terms during the Purchase Ordering process on the Website, the Company will be responsible, but not obligated, for warning information to the Customer. If the Customer continues to commit this violation, the Company has the right to refuse to process the Customer's Purchase Order/complaint.

ARTICLE 9. WARRANTY OF GOODS

Warranty for Goods purchased on the Website will be carried out in accordance with the Company's Warranty Policy, updated from time to time, please refer to Warranty Policy.

ARTICLE 10. INFORMATION SECURITY

10.1. Regulations on confidentiality of all Customer information are implemented according to Personal Data Processing Policy posted on the Website from time to time.

10.2. For any information relating to the Company and/or the Goods, the Customer shall contact Customer Support Team for guidance and support. Any action of disclosing and/or intentionally spreading information that is detrimental to the Company or the Website will be considered a violation of this security regulation and must be held responsible according to the provisions of law.

ARTICLE 11. LIMITATION OF LIABILITY

11.1. In all cases, the Company shall not be responsible for: any loss, damage, loss or damage relating to and/or arising from the Goods from the time the risk of the Goods has passed to the Customer unless the damages are caused by the Company and/or manufacturer.

11.2. Any compensation and/or any other liability of the Company (if any arises) shall be limited to a maximum of the value of that Purchase Order.

ARTICLE 12. RESERVATION OF THE RIGHT OF THE COMPANY'S FINAL DECISION

The company reserves the right to make the final decision in the following cases:

12.1. Application of Promotion Program to Goods, conditions, deadlines, regulations and other policies related to Promotion Programs.

12.2. Handle complaints and resolve disputes of Customers related to Goods and services arising in transactions on the Website.

12.3. For the cases in Article 12.1, the Customer will not complain or sue about the Company's decisions.

ARTICLE 13. USE OF WEBSITE

13.1. The Company reserves all rights, including intellectual property rights, to the content of the Website. The Company does not grant the Customer any license or property rights related to the content of the Website.

13.2. Content posted on the Website is for Customer's personal reference purposes. Customers must not download, copy, use, reproduce or reference any content for business or commercial purposes.

13.3. The Company reserves the right to temporarily suspend operations, adjust or repair the Website at any time.

ARTICLE 14. GENERAL PROVISIONS

14.1. The Policies, provisions referenced in the content of these Terms and Conditions are integral part of these Terms and Conditions.

14.2. When accessing, creating and confirming a Purchase Order on the Website, it means that the Customer has read, understood and agreed to all contents of the Terms and Conditions. The Company has the right to change, edit and supplement the content of these Terms and Conditions from time to time. Changes, edits and supplements are carried out in accordance with relevant laws and will take effect after being officially updated on the Website. The Customer's continued transaction after the changed Terms and Conditions take effect means that the Customer has read, understood and agreed to the contents of the updated Terms and Conditions. Company notes: Customers please update regularly and read these Terms and Conditions carefully before making transactions.

14.3. These Terms and Conditions and all issues arising in the contractual relationship between the Company and the Customer are governed and interpreted in accordance with Vietnamese law. Any disputes, differences, complaints arising from/or related to the content of these Terms and Conditions and transactions through the Website will be resolved through negotiation in good faith within thirty (30) days from the date the dispute arises, if it cannot be resolved through negotiation within the time limit, the dispute will be settled in a competent court.

14.4. If any content of these Terms and Conditions is considered by a competent authority to be invalid or unenforceable in whole or in part, the validity of the other contents hereof shall not be affected.