PAYMENT AND REFUND POLICY

Last updated: April 9, 2024

This Payment and Refund Policy ("Policy") is governed by C98 Company Limited ("Company"), describing the payment methods and payment process for purchasing Goods on the Website. This Policy is an integral part of the contracts, agreements, terms, and conditions binding the relationship between the Company and the Customer when the Customer places orders for Goods through the Website. The Company may amend the content of this Policy to suit the Company's needs, Customer needs, and feedback, and regulatory requirements, if any. When updating the content of the Policy, the Company will revise the "Last Updated" date above. Therefore, the Company recommends that Customers read and carefully review the Policy content before placing an order.

ARTICLE 1. PAYMENT METHODS

Customers can make payments for their orders through the following methods:

1. Payment via Zalopay

After the customer selects Zalopay as their payment method, the system will transition to the Zalopay payment interface.

The customer proceeds with the payment process as instructed on the Zalopay interface to complete the order placement.

2. Payment via VNPAY

After the customer selects VNPAY as the payment method, the system will switch to the VNPAY payment interface.

The customer follows the payment instructions provided on the VNPAY interface to complete the order placement.

3. Other Payment Methods

At any given time, the Company reserves the right to add additional payment methods on the Website.

ARTICLE 2. REFUND POLICY

Refunds for customers are processed according to the conditions stipulated in the Return Policy.

ARTICLE 3. GENERAL TERMS

The capitalized terms and phrases in this Policy have the meanings ascribed to them in the General Terms and Conditions of Transactions.