Return Policy

Last updated: April 9, 2024

This Return Policy ("Policy") is implemented by the Company, describing activities related to the return of Goods. This Policy is an integral part of the contracts, agreements, terms, and conditions binding the relationship between the Company and the Customer when the Customer purchases Goods on the Website. The Company may amend the content of this Policy to suit the Company's needs, customer needs, feedback, and relevant legal regulations, if any. When updating the content of the Policy, the Company will revise the "Last Updated" date above. Therefore, the Company recommends that Customers read and carefully review the content before submitting a request for returning Goods to the Company." 

ARTICLE 1. DEFINITIONS

1.1. “Company” is C98 Company Limited, tax code 0317526384, head office address: No. 2 Truong Quoc Dung, Ward 08, Phu Nhuan District, Ho Chi Minh City, Vietnam.

1.2 “Shipping Provider” is an organization or individual with a contractual relationship with the Company and/or a contractor of the Company, responsible for performing part or all of the goods transportation process as requested by the Company.

1.3. “Goods” refer to the products that the Company provides to Customers on the Website at any given time.

1.4. “Customers” are organizations or individuals who access, explore, register, use, engage in purchasing transactions for Goods on the Website, or are involved in the operational processes, provision of products, services of the Company, or access the Company's electronic pages.

ARTICLE 2. CONDITIONS FOR RETURN

2.1. The policy only applies to Goods that meet all of the following conditions:

(a) Goods with defects or flaws identified as manufacturing defects, shipping errors by the Company, which the Customer could not reasonably detect during the receiving process.

(b) The Goods are intact, complete with packaging, boxes, bags, and the correct quantity of Goods;

(c) The Goods are free from scratches, cracks, moisture, chemical contamination, and have not undergone repair interventions;

(d) The Goods are unused (except in cases of returns due to technical faults); and

(e) The Customer provides the Company with a valid invoice in full;

(f) Other conditions as per the manufacturer's return policy (if any).

2.2. To clarify, the Policy also does not apply to cases where Goods have defects or flaws due to:

(a) Normal wear and tear of the Goods;

(b) Deliberate damage, fraud, or negligence by the Customer;

(c) Damage during transportation due to the Customer's fault;

(d) Damage or inability to maintain the original shape of the Goods due to misuse not specified by the Company;

(e) Misuse or abuse of the Goods' functions by the Customer;

(f) Customer alterations and modifications to the Goods (hardware, software) without the Company's written consent;

(g) Damage to the Goods due to environmental storage conditions during the Customer's storage; or

(h) Causes due to force majeure events, which are unforeseeable and beyond the control of the parties, including but not limited to war (whether declared or not), floods, storms, earthquakes, or other natural phenomena, unusual epidemics; riots, uprisings, acts of sabotage, or similar events; strikes or the enactment of new laws or regulations by local authorities where the force majeure event occurs.

ARTICLE 2. RETURN POLICIES

Within three (3) days from the date the Customer signs the delivery receipt, the Customer has the right to return the Goods if they meet the provisions of Article 2 of the Policy. In this case, the amount that the Customer has paid to the Company will be refunded to the account used for payment (bank transfer) within 7-14 working days for Customers who pay through the VNPAY payment gateway and within 1-7 working days for Customers who pay through the Zalopay payment gateway. The shipping costs associated with the return of the Goods will be covered by the Company.

ARTICLE 3. EXCHANGE POLICY

Within fourteen (14) days from the date the Customer signs the delivery receipt, the Customer has the right to exchange the Goods if they meet the provisions of Article 2 of the Policy. The shipping costs associated with the exchange of Goods will be covered by the Company. 

ARTICLE 4. RETURN PROCESS

5.1. In case of a need for returning Goods or seeking advice on related return policies, please contact:

. Email: gm@apeinstyle.com

. Telephone: (028) 9999 9898 (bấm phím 9)

5.2. The Company will guide the Customer through reproducing the error and conducting a preliminary assessment of the Goods' defects. Depending on the Company's decision, the party responsible for the Goods' defects will be determined.

5.3. If the Goods' defect is caused by the Company, the Company will guide the Customer to send the Goods to the Company's return address. The Company's return address may change from time to time.

5.4. Depending on the Company's decision, the Company will receive, inspect, and carry out warranty services for the Goods, or send the Goods to the manufacturer for warranty services according to the manufacturer's warranty policy. The contact processing time after receiving the Goods is within 24 working hours.

5.5. The shipping company will proceed to deliver the repaired Goods or replacement Goods to the Customer's designated location. The replacement delivery location is proposed by the Customer, and the Company will proceed with the delivery if it agrees with the proposed location. 

5.6. The Customer will bear all expenses incurred for repairs, replacements, labor costs, and other expenses (if any) for cases outside the warranty scope.

Details: Warranty Policy