WARRANTY POLICY
Last updated: April 9, 2024
This Warranty Policy ("Policy") is implemented by the Company, describing activities related to the warranty of Goods. This Policy is an integral part of contracts, agreements, terms, and conditions binding the relationship between the Company and Customers when Customers purchase Goods on the Website. The Company may change the content of this Policy to suit the Company's needs, customer needs, feedback, relevant legal regulations, if any. When updating the Policy content, the Company will revise the "Last Updated" date above. Therefore, the Company recommends that Customers read and carefully review the content before submitting warranty requests to the Company.
ARTICLE 1. DEFINITIONS
1.1. "Company" refers to C98 Co., Ltd., tax code 0317526384, headquartered at: No. 2 Truong Quoc Dung, Ward 08, Phu Nhuan District, Ho Chi Minh City, Vietnam.
1.2. "Order" is an electronic document confirming that the Customer has completed the purchase transaction of Goods on the Website, specifying the type and quantity of Goods that the Customer requests to purchase and the Company agrees to sell to the Customer.
1.3. "Goods" refer to the goods, products that the Company provides to Customers on the Website at each point in time.
1.4. "Customer" refers to organizations, individuals accessing, researching, registering, using, conducting purchase transactions of Goods on the Website or related in the operation process, providing the Company's products, services, or accessing the Company's electronic pages.
1.5. "Company's Authorized Warranty Center" refers to individuals, organizations performing part or all of the warranty work for Goods upon request, or authorized by the Company.
ARTICLE 2. WARRANTY PERIOD
2.1. Goods are guaranteed for full warranty for defective materials or manufacturing defects within 12 months from the date the corresponding Order is successfully delivered to the Customer. Regardless of this provision, some goods will be warranted according to the manufacturer's separate policy updated by the Company on the Website from time to time.
2.2. For Goods that have been processed for exchange according to the exchange policy, the warranty period for the Goods will be equal to the remaining warranty period of the initially purchased Goods that have been processed for exchange.
ARTICLE 3. WARRANTY POLICY
3.1. Warranty Conditions
The Company and/or its authorized warranty centers are only responsible for warranty for Goods that fully meet the following conditions:
(a) Goods supplied by the Company and/or distributed through the Company's retail stores or authorized agents of the Company;
(b) The warranty policy only applies to Goods with defects caused by the Company and manufacturing defects;
(c) Customers requesting warranty must present a valid value-added tax invoice or a valid Order (paid) corresponding to the Goods requested for warranty. Valid value-added tax invoices must be issued by the Company or parties authorized by the Company; and
(d) The Goods requested for warranty must still be within the warranty period as specified in Section 2 of the Policy and not fall under the cases specified in Sections 3.2, 3.3 of the Policy.
Goods warrantied according to the manufacturer's separate policy will comply with the terms of that policy.
3.2. Cases outside the warranty scope:
(a) Goods without clear, valid purchase certification.
(b) Goods have been counterfeited, abused, damaged in transit, or used.
(c) Goods damaged due to normal wear and tear, accidents, fire, explosion, misuse, excessive use, misuse, improper installation, misuse, design, or manufacturer's recommendations, Goods damaged due to the impact of external forces.
(d) Goods affected by insects, pests, and other animals (including but not limited to geckos, cockroaches, mice).
(e) Goods damaged by fire, liquid;
(f) Act of God or force majeure events;
(f) The Company does not warranty Goods that are broken, cracked, scratched, rusted, peeled, worn out, ... due to the usage process or natural wear and tear.
(g) Goods used for purposes other than normal consumption, or used not for the purpose as publicly announced by the Company.
(h) Goods not covered by the manufacturer's separate warranty policy, if applicable.
3.3. Cases of losing warranty rights:
(a) The details on the card or information on the value-added tax invoice have been altered, changed.
(b) Goods are installed, operated, or used improperly according to the Company's recommendations.
(c) Customers do not provide suitable storage, use environment for Goods leading to physical, chemical reactions, or adversely affecting Goods.
(d) Goods do not meet the warranty conditions of the manufacturer.
ARTICLE 4. WARRANTY PROCEDURE
4.1. To send a warranty request for Goods to the Company or request consultation on related policies, Customers please contact:
. Contact Email: gm@apeinstyle.com
. Contact Phone number: (028) 9999 9898 (press 9)
4.2. Warranty requests for Goods will not be processed until Customers provide the Company with complete documents, information as follows:
. Valid value-added tax invoice or valid Order (paid) corresponding to the Goods requested for warranty;
. Information about the Goods purchaser: Name, phone number, contact email, contact address;
. Description of defects, damages, or reasons for warranty requests;
. The time when Customers request the Company to perform the warranty; and
. Other documents, information requested by the Company or the manufacturer at different times.
4.3. The Company will guide Customers to replicate the error and preliminarily assess the Goods' error. Depending on the Company's decision, the party causing the Goods' error will be identified.
4.4. If the Goods' error is caused by the Company, the Company will guide Customers to send the Goods to the Company's warranty address or the Company's Authorized Warranty Center; the Company's warranty address may change from time to time.
4.5. Depending on the Company's decision, the Company will receive, inspect, and perform warranty services for the Goods, repair (if any). The contact time for processing information after receiving is within 24 working hours.
4.6. The shipping unit will deliver the repaired Goods or replacement Goods to the Customer's location. The substitute delivery location is proposed by the Customer, and the Company delivers if the Customer agrees with the proposed location.
4.7. Customers will bear all costs incurred for repairs, replacements, labor costs, and other expenses (if any) for cases that do not meet the full conditions specified in Section 3.1 of the Policy.
ARTICLE 5. GENERAL PROVISIONS
5.1. By initiating the Order, and/or purchasing Goods (hereinafter referred to as "Transaction"), Customers have carefully read this Policy and only conduct the Transaction when fully understanding and agreeing to the entire content of the Policy. In case of complaints related to the Policy content after the time Customers conduct the Transaction, the Company will only consider resolving if that content violates the prohibited provisions of the law.
5.2. The Company's decisions are based on the results of determining all causes related to complaints about defects, damages, wear and tear of the Goods.
5.3. Agents, stores, employees, Company's Authorized Warranty Centers are not allowed to modify or expand the contents of this Policy in any way.
5.4. Based on the terms of this Policy, the Company will perform warranty services. Customers agree that the Company has no obligation for any direct or indirect losses and damages caused by Goods, and/or Goods' defects.
5.5. The company reserves the right to inspect the Goods before replacement.
5.6. All spare parts, components, Goods that are faulty, damaged, or defective and have been replaced according to this Policy or other regulations issued by the Company will become the property of the Company.
